Help Center
Guides and answers for using the Nosco innovation platform — getting started, channels, ideas, evaluation, and administration.
Best Practices & News
New Features
- @ to mention people and # to reference ideas We are happy to finally release the feature almost all of you have been asking for.
- Add a sponsor and run more successful campaigns It is crucial to anchor your idea campaigns in executive management. Sponsorship from executives give your initiative credibility as well as help you to create momentum and make sure that the best ide
- Change the sender name of your messages One of the most important factors in whether people open your mail or not is the sender's name. The sender's name is what gets displayed in the "from field" of the user's email client.
- Copy a channel The new copy channel feature makes it easier than ever to start a new project. It allows you to copy already existing channels, including their description, stages, templates, and user.
- Distributed Evaluations Based on your great feedback we gave the evaluation feature a complete overhaul. Evaluating ideas has never been easier and more efficient.
- Idea One Pager Get a quick overview of all ideas in your portfolio by directly downloading ideas as one pager in PDF format.
- Improved User Interface The new user interface comes with great improvements of the usability of the platform and allows
- Improved way of managing ideas Find and manage ideas easier and faster in the new admin idea list.
- Introducing Channel Dashboard Get a full overview of your channel activity, track its progress and take action with the new channel dashboard.
- Introducing Global Dashboard Get a full overview of your platform activity across channels. See how ideas, likes and comments are progressing and how many users have visited the platform.
- Introducing Workflows Create a custom workflow for each of your channels and get a visual overview of your idea pipeline by using the new stages feature.
- New Notifications - Comment on a Comment Get notified when someone comments on your comment.
- Sign up with Facebook, Google and LinkedIn It has never been easier to involve people from outside your organisation thanks to the new Social Sign Up feature.
- VIMEO - Video Integration Directly upload videos from your computer to the Nosco platform with the new VIMEO integration.
Run a Successful Idea Campaign
- Best practice - Call for ideas Idea campaigns are a great way to mobilise the organisation and fill up your idea pipeline with high quality ideas that can be turned into projects.
- Best practice - Manage users Big companies are in a constant state of change. New people join, some move internally, and others say good-bye.
- Choose an Idea Template That Creates Relevant and High Quality Ideas The idea template guides your employees in creating an idea. Choosing the right template is critical for the success of your initiatives as it ensures that your employees submit relevant and high qual
- Field Guide - How to Run Successful Idea Campaigns Once the idea platform is up and running, it's to plan and execute idea campaigns that are engaging to be a part of and that create valuable results.
- Mobilise and Keep People Engaged Mobilising a critical mass of people and keeping them engaged is one of the key success factors in running a collaborative innovation initiative. Companies that are not succeeding in mobilising and en
Guides
- Channel Owner Guide - A guide to setup and manage your channels Train and onboard your channel owner with the Nosco Channel Guide.
- Evaluation Guide - Brief your evaluators Brief your evaluators on how to evaluate ideas.
- User Guide - Onboard and train your crowd Train and onboard your user base with the Nosco User Guide.
- Welcome to Nosco - A guide to get started with Nosco The Welcome to Nosco - Guide introduces you to Nosco and our platform.
Webinars
- How to Boost the Innovation Culture in Your Organisation Innovation is a top priority for companies around the world. How do you kick start innovation in your organisation and build the innovation culture?
Templates
- Idea Summary Use the following template to provide the idea authors some guidance on how to formulate a good and compelling idea summary.
- Idea Template Give your idea a short, catchy and descriptive title.
- Invitation Email A compelling invitation is essential to make your next initiative a full on success. A well written invitation evokes interest and ensures high participation in your initiatives.
- Platform Invitation Dear %recipient.fname% %recipient.lname%
Channel Administrator
Work in channels
- Add or remove a channel team Sponsorship from executives give your initiative credibility and help you to create momentum.
- Control if authors can edit ideas On the Nosco Platform, you can control whether idea authors can edit their ideas. The setting only applies to authors, admins can still edit the idea.
- Create a channel process Stages allow you to create a custom workflow for each of your channels and get a visual overview of your idea pipeline. To set up a process, you need to set up at least 2 stages. Read more about how t
- Edit a channel (legacy) Add evaluation teams - Add evaluators and the ideas they should evaluate.
- Pin a channel to the top of the channel list When a channel is featured, it is pinned to the top of the channel list and will not move downwards, when a new channel is added to the platform.
- Set a deadline for idea sharing When you set an idea submission deadline, the stage will close for idea submission automatically on the date set.
- Set up and manage the idea submission form --------------------------------------## Setting Up the Idea Submission Form
- What is a channel? Channels are the central element of the Nosco platform.
Get started
- Add, remove & invite users to a channel Tip:Use or get inspired by ourbest practice invitation message
- Create a channel process Stages allow you to create a custom workflow for each of your channels and get a visual overview of your idea pipeline. To set up a process, you need to set up at least 2 stages. Read more about how t
- Edit a channel The first section are the stage settings. Here you can change the following:
- Invite users to a channel Tip:Use or get inspired by our best practice invitation message
- What are channels? Channels are the central element of the Nosco platform.
Manage ideas
- Apply statuses to ideas Idea statuses provide you with an overview of your idea portfolio by enabling you to see at which stage in your process your ideas are.
- Automatically assign ideas to evaluation team To automatically assign ideas to evaluation teams, you have to set up some rules.
- Categorise ideas with tags Tags are a great way to organise and manage ideas. Easily find and identify the right ideas to work with and export for your reports.
- Change idea author We hope this article has been useful for you.
- Delete ideas Only platform or channel admins can delete ideas. Reach out to them, if you want your idea to be deleted from the platform.
- Duplicate an idea In some cases, you might have to duplicate an idea to another channel.
- Export an idea one-pager Get a quick overview of all ideas in your portfolio by directly downloading ideas as one pager in PDF format.
- Export ideas Tip: Filter by Spaces, Channels, Tags and much more. Learn more about the filter here.
- Import Ideas Sometimes you might have ideas from outside the Nosco platform that you would like to upload to the platform. You can do this, if you capture the ideas in Excel.
- Move ideas from one stage to another Tip:Use the filter and tags to easily find the ideas you want to move on.
Evaluations
- Create & delete evaluation teams Before you can assign evaluators, you need to set up at least one evaluation team. Create as many teams as you want and make the right people evaluate the right ideas.
- Follow up with evaluators The platform allows you to easily send out reminders and follow-up emails.
- Manage evaluation results In the evaluation center, you get an overview of the results and completion levels from across all evaluation teams.
- Set up an Evaluation It is now possible to set up different evaluations for each stage within a process.
- Setting up & downloading heat maps Making informed decisions about new opportunities can be complex, involving multiple stakeholders and selection criteria. To simplify this process, we've introduced the heat map—a visualisation tool t
Communication
- Invite users to a channel Tip:Use or get inspired by our best practice invitation message
Platform Administrator
Analytics & Reporting
- Activate, engage and follow up with users When running idea campaigns or any other initiative it is crucial to keep your audience active and engaged. The Nosco platform provides you with tools to easily find, re-engage and follow up with your
- Download engagement reports The Nosco platform enables you to get an overview of the user activity and engagement. Use the export function to download user engagement statistics such as the amount of user:
- Export ideas & user lists Tip: Filter by Spaces, Channels, Tags and much more. Learn more about the filter here.
- Global Dashboard Get a full overview of your platform activity across channels. See how ideas, likes and comments are progressing and how many users have visited the platform.
- Track user engagement Get a full overview of your channel and platform activity, track progress and take action with the channel and the global dashboard.
Work in channels
- Add or remove a channel team Sponsorship from executives give your initiative credibility and help you to create momentum.
- Add, remove & invite users to a channel Tip:Use or get inspired by ourbest practice invitation message
- Archive and Un-Archive a Channel Note: When you archive a channel, it is not deleted and members can, therefore, still see the ideas. If you don't want them to see the ideas, hide them. Learn how to hide ideashere.
- Copy an existing channel We hope this article has been useful for you.
- Create a channel The first section are the stage settings. Here you can change the following:
- Create a channel process Stages allow you to create a custom workflow for each of your channels and get a visual overview of your idea and innovation pipelines. To set up a process, you need to set up at least 2 stages. Read
- Edit a channel The first section are the stage settings. Here you can change the following:
- Group and organise channels in spaces Spaces allow you to organise and group your channels e.g. business unit, country, use case, etc.
- Invite users to a channel Tip:Use or get inspired by our best practice invitation message
- Pin a channel to the top of the channel list When a channel is featured, it is pinned to the top of the channel list and will not move downwards, when a new channel is added to the platform.
- Set a deadline for idea sharing When you set an idea submission deadline, the stage will close for idea submission automatically on the date set.
- Set up and manage the idea submission form Note:We are transitioning to a new submission form. See how it workshere.
- What are processes and stages? Stages are steps in a process and give you a progression to manage idea and innovation pipelines in a channel.
- What is a channel? Channels are the central element of the Nosco platform.
Manage Ideas
- Apply statuses to ideas Statuses provide you with a better overview of your portfolio by enabling you to see at which stage in your process your ideas are.
- Automatically assign ideas to evaluation team To automatically assign ideas to evaluation teams, you have to set up some rules.
- Categorise ideas with tags Tags are a great way to organise and manage ideas. Easily find and identify the right ideas to work with and export for your reports.
- Change idea author We hope this article has been useful for you.
- Change several idea authors We hope this article has been useful for you.
- Delete ideas Only platform or channel admins can delete ideas. Reach out to them, if you want your idea to be deleted from the platform.
- Duplicate an idea In some cases, you might have to duplicate an idea to another channel.
- Export an idea one-pager Get a quick overview of all ideas in your portfolio by directly downloading ideas as one-pagers in PDF format.
- Export ideas Tip: Filter by Spaces, Channels, Tags and much more. Learn more about the filter here.
- Import ideas Sometimes you might have ideas from outside the Nosco platform that you would like to upload to the platform. You can do this, if you capture the ideas in Excel.
- Make ideas confidential with the hidden status Sometimes ideas need to be hidden from the user level. May it be because of IP rights or confidentiality reasons. Nosco provides you with an easy way of hiding ideas - the hidden status.
- Move ideas from one stage to another Tip:Use the filter and tags to easily find the ideas you want to move on.
Manage users and permissions
- Assign & remove evaluator rights Before you can assign evaluators, you need to set up at least one evaluation team. Create as many teams as you want and make the right people evaluate the right ideas.
- Assign channel admin rights The channel admin is responsible for managing one or several channels. The admin rights are limited to these channels.
- Assign platform admin rights The platform admin is responsible for setting the scene and managing the entire platform. As such the platform admin can change all parts of the platform. We, therefore, recommend keeping the number o
- Control if authors can edit ideas On the Nosco Platform, you can control whether idea authors can edit their ideas. The setting only applies to authors, admins can still edit the idea.
- Create & invite new users Note: You can copy a list of users directly from the "To" field in Outlook or from Excel.
- Delete a user We hope this article has been useful for you.
- Download user report As a platform admin, you can download a list with important information about the users of your platform. The user report includes e.g.:
- Group & manage user with user labels User labels allow you to group and manage people in e.g. country, departments, functions, etc. They help you to easily identify specific groups and efficiently invite them to channels as well as send
- Hide users from each other Sometimes when you are working on a platform with Public sign-up enabled, you may want to hide user information and their activity on the platform from each other.
- Make user labels public Once you have added user labels to users on your platform, you can make them visible for everyone.
- Message users After you have added new users to the platform, you need to invite them to the platform.
- Update existing users & restore previously deleted users Have you accidentally deleted a user or do you want to restore previously deleted users? Here is how you do it.
Get started
- Assign admin rights to a user The platform admin is responsible for setting the scene and managing the entire platform. As such the platform admin has access and can change all parts of the platform. We, therefore, recommend keepi
- Create & invite new users Note: You can copy a list of users directly from the "To" field in Outlook or from Excel.
- Create your first channel Add evaluation teams - Add evaluators and the ideas they should evaluate.
- Message users After you have added new users to the platform, you need to invite them to the platform.
- Setup the platform You will end up in the general settings of the platform where you can:
Set up your platform
- Change the email that your platform sends from One of the most important factors in whether an email is opened or not is the sender's name. The sender's name is what will be displayed in the form field of the user's email client.
- Change the visual identify of the platform We hope this article has been useful for you.
- Create an info page in top navigation This article will help you to create a new info page in the top navigation of the Nosco platform.An info page can for example contain:- Additional information to your innovation initiatives
- Customise Your Login Page Tip: When using a custom image, it is recommended to use a square picture (eg 640 x 640px) with an aspect ratio 1:1 in jpeg or png format.
- Enable direct video upload You can directly upload videos from your computer thanks to a video integration with our video hosting partner VIMEO and TwentyThree.
- Enable Public Sign-up If you want to use Public Sign-up please note that for security reasons, we ask you to contact Noscoso that we can make Public Sign-Up available for you.
- Hide users from each other Sometimes when you are working on a platform with Public sign-up enabled, you may want to hide user information and their activity on the platform from each other.
IT
- Cookies The Nosco platform is a web-based product, and needs cookies for its functionality.
- Single Sign-On (SSO) If your company has an SSO solution in place, this can be integrated with the Nosco platform.
- SSO & Provisioning preparation checklist Before setting up SSO and SCIM Provisioning, it's important to be clear on the target audience of a Nosco platform.
- User provisioning with SCIM Nosco supports SCIM for automatic provisioning of users. This works in combination with Single Sign On to automate user management on the platform.
- What browsers do we support? In many cases, error messages occur when your browser is not up to date.
Evaluations
- Create & delete evaluation teams Before you can assign evaluators, you need to set up at least one evaluation team. Create as many teams as you want and make the right people evaluate the right ideas.
- Follow up with evaluators The platform allows you to easily send out reminders and follow-up emails.
- Manage evaluation results Export the evaluation scores for more elaborate sorting and filtering.
- Set up an Evaluation It is now possible to set up different evaluations for each stage within a process.
- Setting up & downloading heat maps Making informed decisions about new opportunities can be complex, involving multiple stakeholders and selection criteria. To simplify this process, we've introduced the heat map—a visualisation tool t
Feature Requests
- How to Submit Feature Requests for Nosco? Making your work with the Nosco platform more efficient and fun is very important to us. We want to hear your ideas and suggestions on how we can improve the Nosco Platform!
Communication
- Invite users to a channel Tip:Use or get inspired by our best practice invitation message
- Invite users to the platform After you have added new users to the platform, you need to invite them to the platform.
User
Access your account
- Activate your account We hope this article has been useful for you.
- Nosco on your mobile device To have an easy access to your innovation platform through your smart devices, you can save the Nosco platform on your iPhone and iPad home screen. As a result, you will have an app-like icon that wil
- Reset your password We hope this article has been useful for you.
- You can't login? What to do? We hope this article has been useful for you.
Get started
- Activate your account We hope this article has been useful for you.
- Create your first idea Note: You can also save your idea for later by clicking "Save as draft".
- Personalise your user profile Updating your user profile with a bit about yourself, who you are and what you do, can be
- Stay updated In your activity feed, you get an stay updated about all the ideas, channel and people you follow. The activity feed works in the same way you might know from other social platforms, such as LinkedIn
Create & edit Ideas
- Add images & videos to your idea Note: If you experience problems with uploading an image, try to change the filename to something simple.
- Create an idea Note: You can also save your idea for later by clicking "Save as draft".
- Delete your idea Please note, that due to security reasons you are not able to delete ideas yourself. If you wish to withdraw or delete your idea, contact the platform manager.
- Duplicate an idea In some cases, you might have to duplicate your idea to another channel.
- Edit your ideas We hope this article has been useful for you.
- Form a strong idea team A strong team will increase your chances of advancing with your idea. Diversity of your team is a great advantage. When assembling your team, you should strive to combine people with different compete
- Protips for a good idea Even the best idea is only as good as its presentation. The process of writing your idea summary will help you crystallise your idea.
- Share, download & print your idea From the Nosco platform, you can easily share or export your idea.
- Update your idea Sometimes, when your idea has been moved forward to another stage, you need to update it with additional information. You will be notified via mail when your idea needs to be updated.
- You cannot find your idea? Go to your drafts, by clicking Drafts in the left side menu.
Manage your profile & settings
- Change the notification settings We hope this article has been useful for you.
- Change your password We hope this article has been useful for you.
- Password Requirements We hope this article has been useful for you.
- Unsubscribe from ideas, channels & notifications To unfollow an idea, click on All Ideas in the top navigation and then click on the checkmark-icon on the right bottom corner of the idea you want to unfollow. When the icon turns grey, you have unfol
- Update your user profile Updating your user profile with a bit about yourself, who you are and what you do, can be
Troubleshooting & Support
- Contact Support We are sorry to hear you are having problem with the platform. Your channel contact (on the About page of the channel) is always your first line of support. But if you are in any way in doubt or are e
- You get an error message/ the site doesn't load? In many cases, error messages occur when your browser is not up to date.
Evaluate ideas
- Evaluate Ideas We hope this article has been useful for you.
- See previous evaluations It is now possible to see previous evaluations of an idea in the Evaluate tab.